ChrisDProjects

Terms & Conditions

The following terms and conditions apply to all website development / design services / hosting and domain services provided by Chris D Projects LTD to the Client.

1. Acceptance
It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

2. Charges
Charges for services to be provided by Chris D Projects LTD are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. Chris D Projects LTD reserves the right to alter or decline to provide a quotation after expiry of the 30 days.

Unless agreed otherwise with the Client, all website design services require an advance payment of a minimum of ten (10) percent of the project quotation total before the work is began. A second charge of forty (40) percent is required after the development stage, with the remaining fifty (50) percent of the project quotation total due upon completion of the work, prior to upload to the server or release of materials.

Payment for services is due by bank transfer or payment through PayPal gateway enabled processing on this website. Bank details will be made available on request.

3. Client Review
Chris D Projects LTD will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Chris D Projects LTD otherwise within ten (10) days of the date the materials are made available to the Client.

4. Turnaround Time and Content Control
Chris D Projects LTD will install and publicly post or supply the Client’s website by the date specified in the project proposal, or at date agreed with Client upon Chris D Projects LTD receiving initial payment, unless a delay is specifically requested by the Client and agreed by Chris D Projects LTD.

In return, the Client agrees to delegate a single individual as a primary contact to aid Chris D Projects LTD with progressing the commission in a satisfactory and expedient manner.

During the project, Chris D Projects LTD will require the Client to provide website content: text, images and any other media required.

5. Failure to provide required website content:
Chris D Projects LTD is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.

This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25% of the overall project cost. If your project involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently.

If you agree to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.

NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.

Using our content management system you are able to keep your content up to date your self.

6. Payment
Invoices will be provided by Chris D Projects LTD upon completion but before publishing the live website. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) or £30 per month of the total amount due.

7. Additional Expenses
Client agrees to reimburse Chris D Projects LTD for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography, premium themes etc.

8. Web Browsers
Chris D Projects LTD makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer 8 9 10 & 11, Google Chrome, etc.). Client agrees that Chris D Projects LTD cannot guarantee correct functionality with all browser software across different operating systems.

Chris D Projects LTD cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, Chris D Projects LTD reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

9. Default
Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Chris D Projects LTD’s Web space, Chris D Projects LTD will, at its discretion, remove all such material from its web space. Chris D Projects LTD is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Clients with accounts in default agree to pay Chris D Projects LTD reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Chris D Projects LTD in enforcing these Terms and Conditions.

10. Termination
Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.

11. Indemnity
All Chris D Projects LTD services may be used for lawful purposes only. You agree to indemnify and hold Chris D Projects LTD harmless from any claims resulting from your use of our service that damages you or any other party.

12. Copyright
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Chris D Projects LTD the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Chris D Projects LTD permission and rights for use of the same and agrees to indemnify and hold harmless Chris D Projects LTD from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Chris D Projects LTD that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

13. Standard Media Delivery
Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files delivered via e-mail or FTP) and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Chris D Projects LTD to return to the Client any images or printed material provided for use in creation of the Client’s website, such return cannot be guaranteed.

14. Design Credit
A link to Chris D Projects LTD will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. The Client also agrees that the website developed for the Client may be presented in Chris D Projects LTD’s portfolio.

15. Access Requirements
If the Client’s website is to be installed on a third-party server, Chris D Projects LTD must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

16. Post-Placement Alterations
Chris D Projects LTD cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not to additions, modifications or deletions.

17. Domain Names
Chris D Projects LTD may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Chris D Projects LTD. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.

18. Hosting
Chris D Projects LTD is a hosting reseller of Brixly and abides by the terms and conditions set out by them here, and where requested will provide hosting to the client at a fixed price as agreed in the purchase of services but is subject to price increases upon renewal. Payment and renewal of hosting is the responsibility of the Client. The loss, cancellation or otherwise of the hosting brought about by non or late payment is not the responsibility of Chris D Projects LTD. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.

19. General
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

20. Social Media Management
Social Media Marketing and Management is defined as helping a client to promote their products or services through social media channels. Chris D Projects LTD will honour the components of your chosen social media package, providing an agreement to a minimum 3 months contract is served and monthly payments are received in advance. In the event that payment is not received on time, we regret that further work will be halted until this is rectified.

21. ChrisDProjects support and maintenance agreement covers the following items:
Full restore of the site from daily backups if necessary.
Fixing any faults found with the website or database, where fault is defined as a problem with the website code which does not match the original specification.
All underlying software (WordPress, plugins and operating system software) kept updated within a reasonable time of the new version being made available.
Fixing the website should it ever be compromised by hacking, subject to para 3.3. 2.5. Minor changes to text or photos, up to a total of 15 minutes estimated work per month.

Notes and exclusions
Any major changes such as adding a new page will be charged at my standard hourly rate.
This agreement becomes null and void if you install any extra software (“plugins”) yourselves.
You do not keep your logon ids and passwords secure
You do not use best practice when creating new users or passwords (eg avoiding login id = ‘admin’ or password = ‘password’)
This agreement does not cover defending the site from denial of service attacks.

Response times I will endeavour to respond to non-urgent faults within 24 hours (however usually within 2-4 hours) and urgent problems within 2 hours (usually immediately).
I will correct faults as soon as practically possible.
For Urgent Faults please ring 07564 694716.
For Non-Urgent Faults please raise a ticket by going to www.support.chrisdprojects.co.uk

22. Governing Law
This Agreement shall be governed by English Law.

23. Liability
Chris D Projects LTD hereby excludes itself, its Employees and or Agents from all and any liability from:

Loss or damage caused by any inaccuracy;
Loss or damage caused by omission;
Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
The entire liability of Chris D Projects LTD to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

24. Severability
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid,